Shipping policy

Shipping & Delivery Policy

At Axyo™, we take pride in delivering every order with care, precision, and reliability. This policy explains our processing timelines, shipping methods, and delivery practices so you know exactly what to expect.

🕒 Order Processing

All orders are processed within 3–5 business days before shipment.

This period allows our team to carefully review each order, complete quality checks, and ensure secure packaging prior to dispatch.

🚚 Shipping Timeframes

United States
Orders are shipped via trusted carriers such as USPS or FedEx.
Estimated delivery time: 15–20 business days after processing.

International Orders
Estimated delivery time: 15–30 business days, depending on your destination and local fulfillment operations.

⏳ Please note: Delivery timelines may vary due to customs clearance, weather conditions, peak seasonal demand, or unforeseen global logistics delays.

🔍 Order Tracking

Once your order ships, you’ll receive a tracking link via email.
You can also monitor your shipment at any time through our Track Your Order page.

❌ Cancellations & Address Changes

Requests for order cancellations or shipping address updates must be submitted within 24 hours of purchase.

To cancel an order:
Email us with the subject line “CANCEL MY ORDER”
📧 support@axyo.com

To update a shipping address:
Please contact us within 24 hours of placing your order.

Once an order has shipped, cancellations or address changes are no longer possible.

🚪 Delivery Attempts

Most carriers will attempt delivery up to two times.
If delivery is unsuccessful, the package may be returned to the sender.

Please ensure your shipping address is accurate and accessible to avoid delays or returns.

💥 Damaged or Defective Items

If your order arrives damaged or defective, we’re here to make it right.

Please contact support@axyo.com and include:

  • Your order number

  • A clear photo of the damaged or defective item

We will arrange a free replacement as quickly as possible.

🤝 Need Assistance?

Our customer support team is always happy to help.

📧 Email: support@axyo.com
⏳ Response time: Within 24 hours